Philippine Quality Award (PQA)

Leadership practices and effectiveness

Governance structure and processes

Social responsibility initiatives and practices

Strategy formulation and planning

Strategy implementation and execution

Customer relationship and engagement strategies

Customer experience design and delivery

Performance measurement and continuous improvement

Knowledge capture, sharing, and utilization

Work environment and workplace culture

Employee engagement and development

Core work processes and procedures

Operational efficiency and effectiveness

Customer satisfaction and loyalty results

Employee satisfaction and performance results

Leadership and governance effectiveness results

Strategic goal achievement results

Supporting infrastructure and systems

Physical facilities and resources

Reference documents and resources

Documentation standards and practices

PQA application and assessment forms

PQA guidelines and instructions

PQA reports and documentation